Nurses touch so many lives. They are the very front line on healthcare. They are the point at which hospital operations, risk management, and care giving come together. Their actions can literally be life or death, and certainly they are highly committed to the job they do and the folks they take care of (namely you and me).
This episode discusses the 5 principles of HRO in the daily setting of an oncology hospital. The conversation focuses on the daily operational efforts of nurses and concludes with an example of how HRO can be applied to a nurses daily responsibilities.
Thanks to Jacque Henry for her time and awesome stories.